Solving Rural Healthcare
The Moose River home that Skyler Carpenter pulls up to in his Ford F-150 paramedic truck is familiar to him.
He’s been there on several
occasions to draw blood from the owner of the home, 91-year-old Marcelle
Lumbert, to check her medications or to offer other medical aid.
But he was back on a frigid
winter night because Lumbert had become light-headed and fell in her bathroom.
Her two sons live nearby and found her on the floor when they stopped by to
check on her.
Carpenter sat across from
Lumbert on the edge of her bathtub as he assessed her. She rested her hands on
her knees with black tape covering the left lens of her glasses because of a
persistent eye problem.
Lumbert, who’s lived all her life in either Moose River or next
door in Jackman, is lucky to have Carpenter looking after her. Up until
recently, such a fall would have likely sent her to the closest hospital — an
hour-and-a-half away at Redington-Fairview General Hospital in Skowhegan.
Carpenter was an EMT for Scarborough-based North East Mobile
Health Services with more than 20 years of experience in the back of an
ambulance. But he recently completed a broader level of training that gives him
the title of physician extender.
He’s now able to use cardiac machines, is well-versed in serious
cardiac events and can make a variety of medical determinations either on his
own or in consultation with an on-duty physician at a partnering hospital. All
of this is the result of a program being rolled out called the Critical Access
Physician Extender Program, which gives paramedics the hospital training needed
to provide emergency care procedures.
The program is a response to the decision in 2017 to end 24/7
on-call emergency care at Jackman Community Health Center. It’s also a
reflection of how rural health care is transforming as critical care centers
close and are now commonly found in more populated areas.
The venture, funded in part by an early $1.2 million federal
grant, is a partnership involving North East Mobile Health, Penobscot Community
Health Care, the town of Jackman and Bangor-based St. Joseph Healthcare. It
seeks to provide a new model for health care delivery in rural areas for less
money and better patient care.
Rick Bridges is a builder who has lived in Jackman about 20 years,
having moved there from southern Maine for its remote lifestyle and “slower
pace.” He was taken to the Jackman Community Health Center last year after
suffering a deep cut to a finger. He said the nascent program helps provide
some stability, and sense of relief, for the fewer than a thousand people who
live in Jackman and a few hundred more in the broader region.
“I think for us and other people it’s definitely a little bit of
security knowing there’s someone who can at least triage you and help you and
possibly save your life, possibly save a limb,” Bridges said. “Without it I
think there’d be a lot less people in town … So having something, as far as
medical care, will keep people safer, securer and possibly alive longer
depending on the situation.”
MEDICAL RESOURCES IN DECLINE
The need for the program, and its benefits, can be explained
through the perspective of three people: Jackman-based Dr. Patricia
Doyle; Dr. Jonnathan Busko, the medical director for service and
consulting at the Jackman Community Health Center and an emergency physician
for St. Joseph Hospital in Bangor; and Rick Petrie, chief operations officer
for North East Mobile Health.
Doyle said a solution was needed to address declining medical
resources in rural Somerset County.
After medical school at Tufts University and a residency at the
former Maine Dartmouth Family Medicine in Waterville, Doyle found her way north
to Jackman in the mid-1970s on a National Health Service Scholarship to pay for
her medical school expenses by working as a physician in underserved areas. She
and her husband liked the way of life, started a family and decided to stay.
The hospital in Jackman delivered its last baby decades ago and
then became a nursing home, ultimately closing in 2017 because of deep
financial losses. As services diminish and costs continue to grow, the town
could ultimately have no clinic at all.
“When I was hired on, the model was there are two providers and we
would share the office hours and the call,” Doyle said. “And the reason that
you needed the two providers was because when you have got 24/7 on-call, you
can’t have one person doing that. It’s just not sustainable.”
Enter Dr. Busko.
The CAPER program, which has been in the works for nearly four
years, was derived from Busko’s experience working in Alaska.
He spent time in that state in the early 2000s and began
developing the outline of a program to address staffing demands in delivering
health care to a rural population. One answer was to expand the training of
paramedics to provide a broader range of care, while giving the paramedics
access to telemedicine so that doctors can be consulted about patient
“I knew what the community health practitioners were capable of, I
knew where the holes in their training were,” Busko said. “By giving a
paramedic that additional training, you would have a very high-functioning
independent practitioner supported by telemedicine.”
He said the model makes financial sense: It’s difficult to find
doctors and physician assistants to work in rural settings, and paying them can
be expensive, so giving paramedics greater training and access to doctors for
long-distance consultations can be a sound solution.
Petrie, the program director for North East Mobile Health, said
the Jackman program is driven by Busko’s ideas and experience.
“He has a really strong need to develop programs in rural areas
like this to serve the underserved,” Petrie said. “He’s been the driving force
here behind this. And he recognizes that in rural Maine … the health care
system doesn’t reach a fair amount of people.”
Petrie said the program is designed for places that “are a
long way away from a primary care hospital with an emergency room.”
“This paramedic would have little or no role as it’s structured
right now in Portland, for instance, because they are close to a hospital with
rapid transport time,” Petrie said. “Now there are other things Portland may be
able to do along the lines of a community paramedicine kind of thing. But this
model wouldn’t fit there.”
‘THERE’S ANOTHER PATHWAY’
Paramedicine, which integrates paramedics into the delivery of
emergency medical services, got a boost in Maine in 2012 with legislation that
allowed for paramedicine programs in places where health care services were
But Petrie said paramedicine hasn’t taken off in Maine
because there isn’t a stable funding mechanism for it. So ambulance services
that were doing it, “were doing it out of the kindness of their hearts,” Petrie
said. “And they were eating the cost on it. And the thing is, eventually the
people that pay the bills will realize that a strong paramedicine program can
save them a bunch of money as well as provide better service to the patients.”
He explained that the traditional reimbursement model for
emergency medical services is based on transporting patients by ambulance to a
“Medicare and Medicaid are the primary payers in the state of
Maine and nationally, and their reimbursement probably falls in the 85% range
of what it costs to actually do a call,” Petrie said. “So it makes it really
hard to pay EMS providers what they’re worth and that also makes it hard to
And that’s particularly problematic in rural regions that are
generally seeing a declining number of EMS workers and aging all-volunteer EMS
“A model like this, we can say to a community, we can provide this
for you, but we bill the increased pay rates into those costs so that paramedics
and EMTs who are working those projects can get paid more money,” Petrie said.
“And I think those kind of opportunities really all of a sudden
open the door to people saying, ‘Oh wow, there’s another pathway. I can go in
when I’m young and energetic and work on an ambulance and bang these calls out
and do these trips. But then once I get some experience under my belt, here are
some alternative pathways,’” he said.